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A WORLD OF DIFFERENCEŽ
A CLASSROOM OF DIFFERENCE
A CAMPUS OF DIFFERENCE
A COMMUNITY OF DIFFERENCE
A WORKPLACE OF DIFFERENCE
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A WORKPLACE OF DIFFERENCETM
"The billing department prepared an overdue-payment notice for our Spanish-speaking customers - and it was a disaster. It sounded as we were threatening them. We know we offended our clients. How can we make sure this doesn't happen again?"
  • A WORKPLACE OF DIFFERENCE is designed by experienced human relations specialists for corporations, small businesses, government agencies, nonprofit organizations and professional groups who face the challenges of satisfying a changing customer base while managing a diverse workforce. The Center for immigration Studies reports that by the turn of the century; one-third of all U.S. citizens will be members of what have traditionally been referred to as minorities. In addition, an increasingly diverse customer base may look for products that suit widely divergent individual tastes, needs and style.

The program provides the following:

  • Examines concepts of stereotypes and assumptions
  • Helps participants assess their perceptions about themselves and others
  • Explores the concept of culture
  • Determines how diversity enhances the workplace while demanding some behavioral changes for more productivity and higher customer satisfaction
  • A WORKPLACE OF DIFFERENCE has provided more than 100,000 adults in the public and private sector with skills to improve communication, reduce conflict and enhance productivity in a diverse workplace.

For more information, or to find out how your company can implement A WORKPLACE OF DIFFERENCE, contact your ADL Regional Office , ADL National Headquarters (212) 885-7700, or by E-mail .

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